*{box-sizing:border-box}html{color-scheme:light}body{margin:0;background:#f0f3f6;color:#253345;font:15px/1.6 system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}button,input,textarea,select{font:inherit}[hidden]{display:none!important}a{color:var(--brand);text-underline-offset:3px}button,summary{cursor:pointer}button{border:0;background:var(--brand);color:#fff;border-radius:12px;padding:13px 18px;font-weight:650;transition:transform .15s,box-shadow .15s}button:hover{box-shadow:0 3px 12px #102c4020}button:active{transform:translateY(1px)}button:disabled{opacity:.6;cursor:wait}button:focus-visible,a:focus-visible,summary:focus-visible{outline:3px solid var(--accent);outline-offset:3px}.portal{max-width:1120px;margin:32px auto;background:#fff;border:1px solid #e2e7ec;border-radius:24px;box-shadow:0 16px 65px #102c400c;overflow:hidden}.portal-header{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:18px 32px;border-bottom:1px solid #edf0f3}.brand{display:flex;align-items:center;gap:15px;min-width:0}.brand-logo{width:70px;height:70px;background:#fff;flex-shrink:0;display:flex;align-items:center;justify-content:center}.brand-logo img{width:100%;height:100%;object-fit:contain}.brand-euneps .brand-logo{width:134px}.brand-euneps .brand-logo img{width:134px;height:134px}.brand strong{display:block;font-size:17px;letter-spacing:-.3px;color:var(--brand)}.brand span{display:block;color:#7a8795;font-size:12px;margin-top:2px}.header-agent{display:flex;flex-direction:column;align-items:flex-end;gap:6px}.agent-label{display:flex;gap:7px;align-items:center;font-size:12px;color:#536274;white-space:nowrap}.status-dot{width:7px;height:7px;border-radius:50%;background:var(--accent)}.agent-switch{background:transparent;color:var(--brand);font-size:12px;padding:5px 0;border-radius:3px}.agent-switch:hover{box-shadow:none;text-decoration:underline}.agent-switch span{padding-left:5px}.entry-layout{display:grid;grid-template-columns:.9fr 1.1fr}.entry-intro{background:color-mix(in srgb,var(--brand) 5%,white);padding:64px 40px;display:flex;flex-direction:column;align-items:flex-start}.eyebrow{font-size:10px;letter-spacing:2px;font-weight:750;color:var(--brand);border-left:3px solid var(--accent);padding-left:11px}h1{font-size:39px;line-height:1.19;letter-spacing:-1.5px;margin:23px 0 18px;color:var(--brand);max-width:360px}h2{font-size:22px;line-height:1.3;letter-spacing:-.5px;margin:0 0 8px;color:#233345}.entry-intro>p{font-size:15px;color:#647386;max-width:320px;margin:0}.intro-note{display:flex;gap:13px;padding-top:40px;margin-top:auto;max-width:310px}.intro-note strong,.intro-note span:not(.note-icon){display:block;font-size:12px}.intro-note strong{color:var(--brand);font-weight:650}.intro-note span:not(.note-icon){color:#6e7f91;margin-top:5px}.note-icon{background:var(--brand);color:#fff;border-radius:12px;width:36px;height:36px;display:grid;place-items:center;flex-shrink:0}.entry-form{padding:36px 40px}.muted{color:#748192;font-size:13px;margin:0 0 19px}label{display:block;font-size:12px;font-weight:600;margin:13px 0}input,select,textarea{width:100%;display:block;border:1px solid #dce3e9;border-radius:10px;background:#fbfcfd;padding:11px 13px;margin-top:7px;color:#233345;font-size:14px;outline:none}textarea{resize:vertical;min-height:70px;max-height:220px}input::placeholder,textarea::placeholder{color:#9aa4af}input:focus,textarea:focus,select:focus{border-color:var(--brand);box-shadow:0 0 0 3px color-mix(in srgb,var(--brand) 12%,transparent);background:#fff}.form-row{display:grid;grid-template-columns:1fr 1.3fr;gap:14px}.form-row label{min-width:0;margin-bottom:0}.check{display:flex;align-items:flex-start;gap:10px;font-weight:400;font-size:11px;color:#687787;line-height:1.6;margin:15px 0 18px}.check input{width:16px;height:16px;flex-shrink:0;margin:2px 0 0;accent-color:var(--brand)}.conditions{font-size:11px;color:#6c7a89;margin-top:15px}.conditions summary{color:var(--brand);font-weight:600}.conditions p{line-height:1.7}.conditions a{display:block;margin:6px 0}.full-button{width:100%;display:flex;justify-content:space-between;align-items:center;font-size:13px}.full-button span{font-size:20px;line-height:1}.form-note{font-size:11px;color:#81909f;text-align:center;margin:11px 0 0}.text-button{background:none;color:#697a8b;padding:5px 0;border-radius:4px;font-size:11px;font-weight:500}.text-button:hover{color:var(--brand);box-shadow:none;text-decoration:underline}.secondary{background:#eef2f5;color:#43576b}.verification-icon{display:grid;place-items:center;width:50px;height:50px;border-radius:14px;background:color-mix(in srgb,var(--brand) 7%,white);color:var(--brand);font-size:24px;margin:5px 0 22px}.code-input{letter-spacing:10px;font-size:25px;text-align:center}.portal-chat{max-width:940px;height:calc(100dvh - 64px);min-height:560px;max-height:1000px;display:flex;flex-direction:column}.portal-chat .portal-header{flex-shrink:0;padding:13px 28px}.portal-chat .brand-logo{width:58px;height:58px}.portal-chat.brand-euneps .brand-logo{width:115px}.portal-chat.brand-euneps .brand-logo img{width:115px;height:115px}.conversation{display:flex;flex-direction:column;min-height:0;flex:1}.case-bar{display:flex;justify-content:space-between;gap:10px;padding:14px 30px 9px;font-size:10px;color:#8a96a3}.case-bar>span:first-child{display:flex;gap:7px;align-items:center;color:#697c8e;font-weight:550}.case-marker{width:5px;height:5px;background:var(--accent);border-radius:50%}.messages{flex:1;min-height:130px;overflow-y:auto;padding:8px 30px 15px;scrollbar-width:thin;scrollbar-color:#dbe2e8 transparent;overscroll-behavior:contain}.conversation-start{text-align:center;color:#9aa5af;font-size:10px;margin:8px 0 27px}.message{max-width:82%;width:fit-content;border:1px solid #eef1f4;border-radius:4px 17px 17px;padding:13px 17px;margin:0 0 16px;background:#f5f7f9;font-size:14px;animation:message-in .2s ease-out}.message small{display:flex;align-items:center;gap:20px;justify-content:space-between;font-size:10px;color:#81909f;margin-bottom:7px}.message small span{font-weight:600}.message time{font-size:9px;font-variant-numeric:tabular-nums}.message div{white-space:pre-wrap;overflow-wrap:anywhere}.actor-user{margin-left:auto;border:0;border-radius:17px 4px 17px 17px;background:var(--brand);color:#fff}.actor-user small{color:#ffffffb3}.actor-user a{color:#fff}.actor-human{border-left:3px solid var(--accent)}.actor-system{font-size:12px;background:#fafbfc;border-style:dashed;color:#6c7989}.response-wait{display:flex;gap:12px;align-items:center;color:#7d8a98;font-size:11px;padding:0 32px 12px;min-height:30px}.typing-dots{display:flex;gap:4px;align-items:center;padding:8px 12px;background:#f2f5f8;border-radius:14px}.typing-dots i{width:5px;height:5px;border-radius:50%;background:var(--brand);animation:pulse-dot 1.25s infinite ease-in-out}.typing-dots i:nth-child(2){animation-delay:.15s}.typing-dots i:nth-child(3){animation-delay:.3s}.composer-area{padding:8px 28px 9px;flex-shrink:0;background:#fff}:is(#portal-send,#info-send){display:flex;align-items:flex-end;gap:12px;background:#f7f9fa;border:1px solid #dfe6ed;border-radius:16px;padding:9px 10px 9px 15px}:is(#portal-send,#info-send):focus-within{border-color:var(--brand)}:is(#portal-send,#info-send) textarea{margin:0;padding:5px 0;min-height:44px;max-height:130px;resize:vertical;background:none;border:0;box-shadow:none;flex:1;line-height:1.6}:is(#portal-send,#info-send) button{height:41px;width:41px;padding:10px;border-radius:12px;flex-shrink:0}:is(#portal-send,#info-send) svg{display:block;width:21px;height:21px}.conversation-tools{display:flex;justify-content:space-between;align-items:center;padding:7px 3px 0;gap:12px}.conversation-tools .text-button span{color:var(--brand);padding-left:3px}.more-actions{position:relative;font-size:11px;color:#788798}.more-actions summary{list-style:none;padding:5px}.more-actions summary:after{content:' ···';font-weight:bold}.more-actions>div{position:absolute;right:0;bottom:33px;z-index:2;width:210px;padding:7px;background:white;border:1px solid #e1e7ed;border-radius:12px;box-shadow:0 5px 25px #172e4420}.more-actions a,.more-actions button{display:block;text-align:left;width:100%;border-radius:7px;background:#fff;color:#536779;padding:9px 11px;font-size:12px;font-weight:400;text-decoration:none}.more-actions a:hover,.more-actions button:hover{background:#f2f5f8;box-shadow:none}.closed-panel{padding:12px 30px 25px;overflow:auto;border-top:1px solid #eef1f4}.closed-panel h2{font-size:19px}.closed-panel p{font-size:12px;color:#7d8a97}.closed-panel form{max-width:500px}.closed-panel>a{display:inline-block;font-size:12px;margin-top:18px}dialog{border:1px solid #e1e7ed;border-radius:20px;padding:26px;max-width:480px;width:calc(100% - 32px);box-shadow:0 20px 80px #182e4440;color:#253345}dialog::backdrop{background:#1c2d4666}dialog button{margin:5px 5px 0 0;font-size:12px}footer{text-align:center;color:#9aa5b0;font-size:10px;padding:13px 20px;border-top:1px solid #f0f3f6;flex-shrink:0}#portal-feedback:empty{display:none}#portal-feedback:not(:empty){font-size:12px;padding:10px 28px;color:#74571b;background:#fff7e5;flex-shrink:0}.preview-banner{text-align:center;font-size:11px;background:#eaf1f7;padding:6px;color:#46617a;flex-shrink:0}.trap,.sr-only{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}@keyframes pulse-dot{0%,60%,100%{opacity:.35;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}@keyframes message-in{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}
@media(max-width:760px){body{background:#fff}.portal{margin:0;border:0;border-radius:0;max-width:none;box-shadow:none}.portal-header{padding:14px 19px;gap:10px}.brand{gap:10px}.brand strong{font-size:14px}.brand span{font-size:10px}.brand-logo{width:55px;height:55px}.brand-euneps .brand-logo{width:90px}.brand-euneps .brand-logo img{width:90px;height:90px}.header-agent{gap:3px}.agent-label,.agent-switch{font-size:10px}.entry-layout{grid-template-columns:1fr}.entry-intro{padding:28px 23px}.eyebrow{font-size:9px}h1{font-size:29px;max-width:420px;margin:16px 0 10px;letter-spacing:-.8px}.entry-intro>p{font-size:13px;max-width:450px}.intro-note{display:none}.entry-form{padding:26px 23px}h2{font-size:21px}.portal-chat{height:100dvh;min-height:440px;max-height:none}.portal-chat .portal-header{padding:10px 16px}.portal-chat .brand-logo{width:46px;height:46px}.portal-chat.brand-euneps .brand-logo{width:80px}.portal-chat.brand-euneps .brand-logo img{width:80px;height:80px}.portal-chat .brand strong{font-size:13px}.case-bar{padding:12px 19px 5px}.messages{padding:5px 18px 12px}.message{max-width:91%;font-size:13px;padding:11px 14px}.composer-area{padding:7px 15px 5px}.response-wait{padding-left:20px}.conversation-start{margin-bottom:20px}.portal-chat footer{padding:8px 12px max(8px,env(safe-area-inset-bottom))}.closed-panel{padding:15px 20px}.form-row{grid-template-columns:1fr;gap:0}.code-input{font-size:25px}input,select,textarea{font-size:16px}:is(#portal-send,#info-send) textarea{font-size:16px}.conversation-tools .text-button,.more-actions{font-size:10px}}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}.typing-dots i{opacity:.6}}

.advanced-verification{margin:0 28px 9px;padding:12px 15px;border:1px solid color-mix(in srgb,var(--brand) 20%,white);border-radius:14px;background:color-mix(in srgb,var(--brand) 4%,white);flex-shrink:0}.advanced-verification h2{font-size:15px;margin:0 0 4px}.advanced-verification p{font-size:11px;margin:0;color:#5c6f82}.advanced-verification form{display:flex;align-items:flex-end;gap:12px}.advanced-verification label{flex:1;max-width:230px;font-size:11px;margin:8px 0}.advanced-verification .code-input{font-size:20px;letter-spacing:6px;padding:6px 10px;margin-top:4px}.advanced-verification button{font-size:12px;padding:10px 14px;margin-bottom:8px}.advanced-verification .advanced-verification-note{font-size:10px;margin-top:3px}@media(max-width:760px){.advanced-verification{margin:0 15px 7px;padding:10px 12px}.advanced-verification form{gap:8px}.advanced-verification label{max-width:190px;min-width:0}.advanced-verification button{padding:9px 10px;white-space:nowrap}}

/* Visible assistance without continuous movement or an automatic handoff. */
.agent-help,.agent-switch.agent-help{background:var(--brand);color:#fff;padding:11px 15px;border:2px solid transparent;border-radius:14px;font-size:13px;font-weight:750;min-height:44px;box-shadow:0 3px 12px #102c4026;animation:agent-invite 1.8s ease-in-out 3}
.agent-switch.agent-help:hover,.agent-help:hover{color:#fff;text-decoration:none;border-color:var(--accent);box-shadow:0 4px 18px #102c4033}
.assistance-offer{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:5px 28px 12px;padding:12px 14px;border:1px solid var(--brand);border-radius:15px;background:color-mix(in srgb,var(--brand) 5%,white);font-size:13px;flex-shrink:0}.assistance-offer button{flex-shrink:0}
@keyframes agent-invite{0%,100%{box-shadow:0 0 0 0 color-mix(in srgb,var(--brand) 25%,transparent)}50%{box-shadow:0 0 0 5px color-mix(in srgb,var(--brand) 0%,transparent)}}
@media(max-width:760px){.portal-header{flex-wrap:wrap}.header-agent{margin-left:auto}.agent-switch.agent-help{font-size:12px;padding:9px 12px}.assistance-offer{margin:5px 15px 8px;flex-wrap:wrap;font-size:12px}.assistance-offer button{width:100%}}
@media(prefers-reduced-motion:reduce){.agent-help,.agent-switch.agent-help{animation:none}}